Return & Exchange Policy

At Remore Hair, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return policy below.

Exchange Policy

• We accept exchange requests within 10 days of receiving your order.
• We do not offer cash refunds unless the item received is faulty or incorrect.
• Items must be unused, unwashed, unworn, and returned in their original packaging with all tags attached.
• For hygiene reasons, wigs that have been worn, washed, cut, dyed, or altered in any way cannot be exchanged.
• The lace must remain uncut, and the product must be in its original condition.

Faulty or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos. We will assess the issue and arrange a replacement where applicable.

Return Shipping

• Customers are responsible for the return shipping costs unless the item is faulty or we made an error with the order.
• We recommend using a tracked courier service, as we cannot be responsible for parcels lost during return shipping.

For any questions, please contact our customer support team before returning your item.

Thank you for shopping with Remore Hair.